Returns & Exchanges
At Eczema Honey Co, we want you to feel comfortable and confident in your skin, which is why we offer a 30-day satisfaction guarantee on all our soothing skincare products. If a product doesn't meet your needs, we are here to help you find a better match or process a refund.
Initiate Your Request
Visit our online return portal with your order number and shipping zip code to start the process within 30 days of delivery.
Package Your Items
Securely pack the items you wish to return in their original packaging or a sturdy box to ensure they arrive back to us safely.
Print and Attach Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing